# Refund & Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
## Return Eligibility
To be eligible for a return, your press-on nail set must be **unused, unworn, in its original packaging and in the same condition as you received it**. You will also need the receipt or proof of purchase. Worn, altered, damaged or missing pieces of nail sets cannot be returned for personal preference reasons.
To start a return, you can contact us at hello@vyrnails.com. Please note that returns will need to be sent to the following address:
Attn: Jeremy Lai
895 S. Rockefeller Ave, Unit 106
Ontario, CA 91761
United States
Contact: Miko10244
Phone: 310-845-6383
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return questions at hello@vyrnails.com.
## Damages & Issues
Please inspect your order upon reception. Contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
## Non-Returnable Items
Certain types of items cannot be returned:
- Custom / personalized press-on nail sets
- Sale / clearance items
- Gift cards
## Exchanges
The fastest way to get the item you want is to return the item you have. Once your return is accepted, you may place a separate purchase for the new item.
## European Union 14 Day Cooling Off Period
Notwithstanding the above, if merchandise is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, the item must be unused, unworn and in original packaging with proof of purchase.
## Refunds
We will notify you once we’ve received and inspected your returned item, and let you know if the refund is approved. If approved, refunds will be automatically processed to your original payment method within 10 business days. Please remember banks or credit card companies may need extra time to process and post the refund. If more than 15 business days have passed since your refund was approved, please contact us at hello@vyrnails.com.
